I didn't authorize a subscription or recurring charge
If you do not recognize a charge from IQ Clever, contact us as soon as possible. We will look up the payment, explain what it relates to, and cancel any active subscription.
If the charge was made in error or you did not complete checkout yourself, we will refund it according to our Refund Policy.
- Open the contact form with the subject “Unrecognized charge”.
- Include the charge date, amount, and last 4 digits of the card if shown on your statement.
- We will reply with the account we found and the next steps — including a refund where it applies.
Still need help? Contact support